We understand that sometimes ordering online, ordering clothing items online, and especially ordering ostomy supports online can be a jumble of information to wade through. We would like to make sure you find all of the information you need to make the best decision on the supports that would function for you. You can find specific product information below the product pages, as well as seeking additional information with our PouchWear Care Representatives who are available by email, through live chat (located on the bottom right hand corner of your screen), or by leaving a call back request via phone.
What does "fully enclosed" mean?
When referring to our support products, fully enclosed means that your ostomy bag will be fully enclosed within the support belt, cover, and/or wrap and will no longer touch the skin. On most support products available, the ostomy bag will sit inside the support in between two layers of fabric. The product will be equipped through a flexible ring that will sit against the flange/wafer once equipped. A flip-out pocket located at the bottom of the support product will allow for easy equip/un-equip, will keep pointy bag ends off of the skin when inside the pocket, and/or easy draining without having to remove the product.
Do I use the measurements on the appliance box to make my order?
No, please refer to the measuring information on every product page prior to entering your specifications to assure accurate tailoring. While using the manufacturer measurements may be accurate in some cases, using the provided measuring information ensures that your items are customized to work as described. Following this requested information will provide you with supports that fit and work how they are intended to fit to provide you the protection, discretion, and support you need, all while in comfort!
Can I use this if I have double ostomy?
Yes! Check out the 'Double Ostomy Supports' category page for all products tailored for ostomates with wear two ostomy appliances simultaneously.
Do you ship internationally?
Yes, all Ostomy Bag Holder orders can ship world wide. All shipments to Canada and the United Kingdom will incur additional fees during the checkout process to account for customs duties and VAT fees (up to 20% for the UK). All other international shipments will have no additional fees, but may be required to pay additional fees upon the time of delivery, or for release of their parcel, depending on their countries customs policies & fees. Any fees due for delivery and parcels returned due to buyer not collecting their order from the delivery agency are the buyer's responsibility. PouchWear is not liable for fees, returns, or delays due to any of the above. Please check with your countries importing policies for additional information if needed.
How long will my order take?
All items that are noted as custom made require a tailoring time frame. We require 8-12 business days, on average, on some items, for manufacturing, prior to shipping (for all orders placed on or after 4/18/21). Depending on demand, these manufacturing time frames can differ, or orders can ship sooner/later that the estimated time frames. Rush manufacturing options are also available. Additional information can be reviewed via the Shipping page.
Are there rush options available?
Yes, we do offer rush manufacturing at an additional charge. When purchasing a rush for your order, this is only referencing the manufacturing time involved to tailor the items and not the shipping timeframes. You can choose from different rush manufacturing options on the individual product pages. You can find more information about manufacturing and shipping timeframes by referencing our Shipping page. Shipping timeframes will be determined by the shipping method chosen during checkout. Rush shipping options are also available with fees determined by the shipping carrier chosen. International orders may also incur additional customs fees depending on their respective country's custom policies.
What should I expect when I receive my support belt or wrap?
All items are customized per your order specifications to include the color, wear style, and appliance fit. To assure a snug fit and proper functioning of your support belts and/or wraps, you will note that the items are tailored with a decrease in the waist size measurement and, on some products, a reduction in the ring size. This is to account for the stretch in the materials used in manufacturing as well as to assure form-fitting wear. Any reduction will be made during tailoring and not when entering the measurements requested. There are no hard or rigid materials involved and no products will dig in or bruise the skin.
Will this block or hinder my stoma?
No, no products purchased will hinder or block the stoma. Items are tailored with a cover over your stoma area that will not hinder, block, or apply pressure to your stoma. In addition, all enclosed support products will aide in keeping the waist evenly distributed within the ostomy bag and away from sitting directly over the stoma area.
Do you accept medical insurance?
We are currently working in accordance with the medical industry to have Ostomy Bag Holder products be completely covered by insurance; in the mean time, please seek partial reimbursement with the code HCPS CODE A4396: Ostomy belt with parastomal hernia support.
I received my order but the specifications aren't correct. What do I do?
In some cases, the variances may be minimal and will not affect the function of your support product. All support products pass a quality control inspection prior to shipping. If there is a manufacturing error that hinders the function of your support product, the item will be replaced free of charge. Please contact us at firstname.lastname@example.org to review all available options for your specific needs.
Will these products work with any ostomy or type of ostomy product?
Yes. PouchWear support belts, wraps, shower covers, and pouch covers will all work with your existing appliance and ostomy type (colostomy, ileostomy, & urostomy). Please be sure to reference the 'How to Measure' information located on each product page. Incorrect orders will not be replaced.
Are there any special care instructions I should be aware of?
All products are machine washable and low heat dryer safe with the exception of shower covers. Care instructions for individual products are also located on each product page. The measuring guide should be reviewed for every product, and every order, prior to placing the order.