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Contact Us

Phone lines are currently under maintenance. We apologize for the inconvenience. Our support team is still available via email or chat messages.

Ostomy Bag Holder
2554 W 16th Street Suite 136
Yuma, AZ 85364-4229

Office & Manufacturing Hours:
Monday through Friday
9:00AM to 5:00PM AZ Time
Closed Weekends & US Holidays

PouchWear Support Representatives can be reached:
via email:
or by sending a message via your in-store account.

Support Specialists can be reached for questions or information regarding ostomy related issues or product function/measurements via call back request line:
1-844-POUCHWEAR (1-844-768-2493)
We currently do not employ sales associates. Support specialists are available to answer product, measurement, or ostomy needs related questions, via call back request, and are not available to provide 'customer service'. Customer service inquiries such as order status, order tracking, or order modifications for example, will be answered via email correspondence only.

We are closed on weekends & all major US holidays.

If reaching us after business hours, or when a representative is unavailable, please leave a message, with contact information on how to reach you. We are a small business and are still growing; please allow 24-72 hours for us to follow up with you. A support representative will always reach you as soon as possible.

Tip: Assure that any communications via email are not sent to your spam folder.