Monday through Friday
9:00AM to 5:00PM AZ Time
Closed Weekends & US Holidays
Support specialists can be reached for questions or information regarding ostomy related issues or product function/measurements. We do not employ sales associates. Support specialists are available to answer product, measurement, or ostomy needs related questions, via call back request, and are not available to provide 'customer service'. Customer service inquiries such as order status, order tracking, or order modifications for example, will be answered via email correspondence only.
We are closed on weekends & all major US holidays.
If reaching us after business hours, or when a representative is unavailable, please leave a message, with contact information on how to reach you. We are a small business and are still growing; please allow 24-72 hours for us to follow up with you. A support representative will always reach you as soon as possible.
Tip: Assure that any communications via email are not sent to your spam folder.
Mailing Address:
Ostomy Bag Holder
Auth# - - - - - - -
2554 W 16th Street Suite 136
Yuma, AZ 85364-4229
*All mail or packages being sent to Ostomy Bag Holder must include an active authorization number, visible on the mail/package, to be accepted. Mail/packages without a visible authorization code, or a code that has expired, may not be accepted, or may incur service fees. Authorization codes can be acquired by contacting our support team via email, phone, chat message, or the contact form below.