• This item is part of the Premium Custom Collection, a series of custom, made-to-order supports. Perfect for ostomates who require more specific options/upgrades.
• Please allow 10-15 business days, on average, prior to shipping.
• Eligible for the 90-Day Fit Feel & Function Guarantee and the Parts & Labor Warranty.
• This made-to-order item cannot be returned or exchanged.

• Machine washable, low-heat dryer safe
• Attach hook & eye or velcro belt closures prior to washing/drying
• Close any velcro or zipper pocket closures (when applicable) prior to washing/drying
• Toss in the dryer as needed to refresh the snug fit/feel
• Wash with like colors
• Do not use bleach
• Do not iron

Entered the wrong sizing? Prefer a different material? Don't need that option after all? Need a slight adjustment? If you're unhappy with your product, how it fits, feels, or functions, we will remake it for you, with any changes or modifications you need.

Simply complete the 90-Day Fit & Feel Guarantee Submission Form and review the changes & options needed to perfect your support. Print out the completed form and include it within your return shipment, along with your original support item. A support specialist will contact you to review the needed change(s) before remaking or modifying your support item(s) & shipping it back to you.

Eligible items include custom tailored support belts, wraps, or covers ordered on, or after, December 1st, 2022 and have been delivered to you within the last 90 days.

When returning any item(s) under the 90-Day Fit & Feel Guarantee, you must ensure that supports are not soiled, either by waste or adhesive, and washed before sending to be modified. No exceptions will be made, voiding the 90-Day Fit & Feel Guarantee, and soiled products will be returned immediately without the ability for further modifications, alterations, or remakes. Any item that is damaged or modified, outside of our internal tailors, will void the ability to modify as this would not allow us to guarantee the structural integrity of the supports.

• Fee-Free Repair of pocket/product fixtures for up to one year after product receipt:
• Includes hook & eye/velcro belt closure repair/alteration
• Includes zipper/velcro pocket closure repair/alteration (when applicable)
• Complete the Parts & Labor Warranty Submission Form to initiate