Order status updates are automated & are sent to the email noted on the invoice during checkout. Updated order status information can also be reviewed via your in-store account:

Manufacturing & dispatch time frames for individual products can be reviewed on every product page.
Tailoring business days are Monday through Friday, 9:00AM to 5:00PM AZ Time, this excludes weekends & US holidays.

Order status updates are automated and are sent, to the email address noted on the order invoice, to provide an update regarding your order &/or to provide tracking information, allowing you to follow your order's arrival to you.

 

Processing | Standard Manufacturing in Progress | Rush Manufacturing & Fulfillment

The order has been received & is being processed through the manufacturing process. Tailoring time frames will begin within the following business day of placing your order. 
(ex: orders placed on Monday will be processed on Tuesday. Orders placed on Friday, or during the weekend or a holiday, will be processed on Monday, etc.)

• Templates will be made & cut and materials will be collected & cut within the first 3 -5 business days for orders with standard manufacturing and immediately upon processing for any rush orders.
Templates & materials will be placed in queue for tailoring, in the order received
Materials will be sewn/modified to custom make the order, from scratch, with the measurements & preferences noted/requested on the order invoice
Once tailored, all items are reviewed in quality control prior to being packaged for shipping.
Orders will remain on the same order status throughout the tailoring process.

 

Pre-Shipment/Awaiting Pick-Up | Shipped/Completed

Order is complete and being reviewed in quality control.

Orders will remain on this order status while awaiting quality control confirmation &/or tracking information.
• Pre-shipment information has been prepared &/or USPS notified of the upcoming shipment.
• Package is awaiting USPS pick-up from the facility. Packages that do not meet the day's scheduled pick-up times will be collected during the next scheduled pick-up. Please allow 24-48 hours for tracking information to become available once picked-up for shipping.

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