TERMS & CONDITIONS

The following Terms and Conditions apply to the use of this web site as well as all transactions conducted through the site.

COPYRIGHT

All content appearing on this web site is the property of: 
MDW Innovations LLC and PouchWear Ostomy Bag Holder, 2554 W. 16th St Ste 136 Yuma, AZ 85364 Copyright © 2010-2017 PouchWear. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2010-2015 PouchWear. All rights reserved.

TRADEMARKS

All brand, product, service, and process names appearing on this web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by PouchWear. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of PouchWear or any third party, except as expressly granted herein.

VALIDITY OF CONTRACT

By making a purchase on this web site, the following agreement between the customer (you) and PouchWear is legally binding until further notice. Purchase of products from the site implies & confirms that all relevant information (i.e. shipping & tailoring time frames & policies, measuring instructions, product applications & functions, available product options & preferences, & site terms & conditions) have been reviewed & agreed upon. As soon as the order has been placed by you, PouchWear will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address, accurate measurements & information chosen, and to check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made item has been cut (i.e. production has started), approximately 5 days after purchase, and immediately for rush orders once payment has cleared, no further changes can be applied. Information about the status of the order is accessible via the customer's account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking information is sent. Upon the delivery of the goods to the customer, the contract is regarded as concluded.

USE OF SITE

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. PouchWear and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if PouchWear believes that customer conduct violates applicable law or is harmful to the interests of PouchWear and its subsidiaries.

PRIVACY POLICY

PouchWear use of personal information that you may submit to PouchWear through this web site is confidential and is only accessed and accessable by PouchWear Care associates for the purpose of manufacturing, referencing contact information, or quality control. Information provided or stored on any accounts created are not sold, shared, or distributed to any outside parties.

SHIPPING & DELIVERY

At this time, PouchWear ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, PouchWear ships merchandise to Canada and Mexico, and all other international locations. The risk of loss and title for all merchandise ordered on this web site pass to you when the merchandise is delivered to the shipping carrier. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. PouchWear is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices or shipping delays. Additional information about shipping to include timeframes and possible international fees can be located on the Shipping web page.

RETURN POLICY

You may purchase merchandise from this Web site by using any one of the payment options listed. PouchWear reserves the right to change its payment procedures at any time without prior notice to you. Because all products, in the Premium Custom Collection, are custom made per your order specifications and due to the nature of the products sold, ALL SALES ARE FINAL. These orders are non-returnable & non-refundable for any reason. Order cancellations must be made in writing within 5 days of invoice date. Due to the expediting process of all rush orders, rush orders are final and may not be cancelled. Please be sure of your measurements before you order.  Information on how to order is located on each item for your reference. All packages are subject to automatic refusal and return without prior authorization & communication from a PouchWear representative. Purchases are subject to policies reviewed in the VALIDITY OF CONTRACT of these terms. Any attempt to abuse our services, which include but are not limited to, fraudulent claims, rejection of policies, intentional or malicious damage of goods, etc. will be prosecuted to the maximum extent possible under applicable law.

MODIFICATION POLICY

If your PouchWear ostomy belt needs modification it must first pass our quality control inspection at the full discretion of our Quality Control Department. You must ensure any support belt products are not soiled, either waste or adhesive, and washed before sending to be modified. No exceptions will be made and soiled support belts will be returned immediately without the ability for further modifications. Additional customization charges may apply. Modifications may be possible for some styles depending on design and request.   Please contact us if you are dissatisfied with you PouchWear ostomy belt. We will work to make your support belt functional for you. Our goal is to go above and beyond your expectations.