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Ostomy Bag Holder

30-Day Fit Guarantee

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Do you prefer the fit of your belt, band, or wrap to be less snug? Maybe more form-fitting? Or maybe the measurements entered during checkout were entered slightly off your true measurements. No problem! Custom Made support belts, bands, and wraps, in the Premium Custom Collection, offer a *FREE 30-Day Fit Guarantee to modify the length of your support product to fit to your preferences!

Enter your original invoice number, product information, & preferred modification information then submit your modification order. Please ensure the measuring guides are reviewed prior to completing the modification request to ensure the correct information is being applied. Modification is free; shipping fees to & from our facility apply.

Once your modification order is placed, you will receive a confirmation which will contain a new invoice number. Said invoice number will be your authorization code for the return of your items for modification.  Please ensure that the item(s) being sent for modification is clean & undamaged and that the authorization code (the invoice number received after placing the order) is included, and visible, on the package as addressed below:

PouchWear
Auth#(NEW INVOICE NUMBER HERE)
2554 W 16th Street Suite 136
Yuma, AZ 85364-4229

Packages returned without a visible authorization code may not be accepted or may incur service fees. Modifications will be made & shipped within 5 business days of receipt unless otherwise notified. Products must be clean when sent for modification. Items received soiled or damaged will be returned without modification & will no longer be eligible for alteration. Modification requests made after the 30 day time frame may not be accepted.

*Modifications to create other available products, or for additions that exceed 10", may incur modification fees.

**Due to the customization and strategic tailoring of all custom made items, only specific modifications can be made. If you do not find your modification option within the listed options, please contact a support specialist at support@ostomybagholder.com for any additional available options. No modification options are available for pouch covers, shower covers, and/or pre-sized items.

Your supports are an investment in, both, your ostomy care, and for your peace of mind. Cleaning & handling your support products appropriately will prolong their use & function, so that you can focus on what really matters!

Care InstructionsAll Ostomy Bag Holder products (excluding Shower Covers) are:

• Machine washable, on delicate
• Low-heat, dryer safe
• Wash with like colors
• Connect any closures (zippers, velcro, or hook & eye), prior to washing
• Items with embroidered images should be fliped inside out, prior to washing

Care Instructions

Shower Covers are tailored with waterproof materials:

• Hand wash with cool/warm water
• Allow to air dry

      This item is part of the premium custom collection, as series of custom tailored products, made from scratch using the measurements & preferences provided during the checkout process. Because this item is made specifically for you, this item can not be returned or exchanged.

      Please allow 7-10 business days, on average, to make your order from scratch. This time frame is 'on average' and may be completed & shipped sooner, or shortly after, the provided time frames. More information about these terms can be reviewed on the 'Shipping & Returns' page.

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